What is the pricing structure for MyChurch?+
There are two plans, paid monthly: Basic at KES 5,800 and Premium at KES 8,120, both including VAT. There is also a one-time set-up fee, and SMS is paid separately as you use it.
What features are included in the Basic plan?+
Members, families, children and visitors; giving on your own M-Pesa paybill or till with SMS receipts; pledges, fundraisers and contribution programmes; services, check-ins and Sunday school; departments, ministries and cell groups; bulk SMS; accounts, expenses and vote heads; sermons, devotions and announcements; calendar, classes, feedback and prayer requests; standard reports; and the member app.
What does the Premium plan add?+
Everything in Basic, plus events with registration and fees, budgets and requisitions with approvals, advanced financial reports, appointments, USSD for members without a smartphone, TV schedules, and merchandise and parking payments.
Is there a set-up fee?+
Yes, a one-time fee that covers setting up your church's account, registering your SMS sender name and connecting your M-Pesa paybill or till. It depends on what you need, so we quote it when we talk.
What payment methods do you accept?+
The subscription is paid on M-Pesa. Go to Lipa na M-Pesa, Paybill, business number 4010963, and enter CH- followed by your church's number as the account number. Your church's exact account number is shown in the portal. If you need another arrangement, talk to us.
Is SMS included in the subscription?+
No. SMS is bought separately through Mobile Sasa, our messaging service, at its published rates, so you pay only for the messages you send. Receipts, reminders and notices all use the same SMS balance.
Can we cancel our subscription at any time?+
Yes. You pay month by month and can stop at any time by telling us at [email protected]. Ask us before you leave if you would like an export of your records.
What happens if a payment is late?+
We send a reminder before the subscription runs out. If it lapses, the church's account is paused until the next payment, and your records stay as they were.
Can we move from Basic to Premium later?+
Yes. Tell us and we switch the plan; from then on you pay the Premium amount each month.
